Terms of Service – Creation Ava

1. Overview

Welcome to Creation Ava. Throughout this website, the terms “we,” “us,” and “our” refer to Creation Ava. We operate this online store to provide customers with access to our products and services, subject to the terms and conditions stated below.

By visiting our website, browsing our products, or purchasing from us, you agree to these Terms of Service.

2. Eligibility and Use of Website

By using this website, you confirm that you are legally permitted to enter into a purchase agreement. You agree not to use our website for unlawful purposes, fraudulent transactions, or activities that may damage our business or website.

3. Products and Descriptions

We make reasonable efforts to display our products, images, colours, and descriptions as accurately as possible. However, slight variations in colour, appearance, or handmade details may occur due to lighting, screen settings, or the nature of the product.

Product availability is subject to change without notice.

4. Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless otherwise stated. Prices, offers, and promotions may change without prior notice, but changes will not affect orders already accepted, except where required by law.

Orders must be paid for using the payment methods available at checkout. Any applicable shipping fees or other charges will be displayed before the order is placed.

5. Orders and Cancellations

Placing an order constitutes an offer to purchase a product. We reserve the right to review and reject orders in cases such as suspected fraud, incorrect pricing, stock unavailability, or other legitimate reasons, subject to applicable law.

If an order is cancelled by us after payment, any refund due will be processed in accordance with applicable law.

Please contact us promptly if you need assistance with an order cancellation. Cancellation eligibility may depend on the order's processing and shipping status.

6. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website. Delivery times are estimates and may vary due to courier delays, weather, operational issues, or other circumstances beyond our control.

Please refer to our Shipping Policy for additional information.

7. Exchange Policy

Creation Ava offers exchanges within 7 days of delivery, subject to the eligibility conditions in our Exchange Policy.

All exchange requests must be submitted through our website using the designated Yanet exchange portal. A ₹90 exchange charge applies to eligible exchange requests, subject to applicable law and the terms of our Exchange Policy.

If you experience difficulty submitting an exchange request, please email creation.ava.ltd@gmail.com.

Our exchange policy does not limit any rights or remedies available to customers under applicable law.

8. Customer Responsibilities

Customers are responsible for providing accurate contact information, delivery addresses, and order details. We are not responsible for delivery problems caused by incorrect information supplied by the customer, except where applicable law provides otherwise.

9. Intellectual Property

All website content, including product photographs, text, logos, graphics, and designs, belongs to Creation Ava or its respective owners and may not be copied, reproduced, or used commercially without prior permission, except as permitted by law.

10. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, and exchange management platforms. Their services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party services beyond our control, without limiting any rights customers may have under applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Creation Ava will not be liable for indirect or incidental losses arising from the use of our website or services. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how your information is collected, used, and protected.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website with the updated effective date where appropriate. Continued use of the website after changes are published constitutes acceptance only to the extent permitted by applicable law.

14. Governing Law

These Terms of Service are governed by the laws of India. Any disputes will be handled by the competent courts or authorities in accordance with applicable law.

15. Contact Information

For questions about these Terms of Service, orders, or exchange requests, contact us at:

Business Name: Creation Ava
Email: creation.ava.ltd@gmail.com