7-Day Exchange Policy

At Creation Ava, we want you to have a great shopping experience. We offer exchanges within 7 days of delivery, subject to the following terms and conditions.

1. Exchange Period
Customers must submit their exchange request within 7 days of receiving their order.

2. No Returns or Refunds
We do not accept returns or provide refunds for change-of-mind requests. Only eligible exchanges are permitted under this policy, subject to applicable consumer protection laws.

3. Exchange Fee
A fee of ₹90 per exchange request will apply. Any additional shipping charges, if applicable, will be communicated before processing the exchange.

4. How to Apply for an Exchange
All exchange requests must be submitted through our website using the Yanet exchange portal: [Insert Yanet Exchange Link]. Customers should follow the instructions provided on the exchange portal and submit their request within the 7-day exchange period.

Exchange requests made directly through email will not replace the required website application, except where an alternative process is required by applicable law or arranged by our support team.

5. Product Eligibility
Products must be unused, undamaged, and returned in their original condition with all tags and packaging intact. Exchanges are subject to product inspection and availability.

6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs. We will review your concern and provide an appropriate resolution in accordance with applicable law.

7. Need Help?
If you experience any difficulty submitting an exchange request through the Yanet portal, please email us at creation.ava.ltd@gmail.com with your order number and a description of the issue.

8. Exchange Approval
All exchanges are subject to eligibility checks and product availability. The ₹90 exchange fee will apply as stated above, except where applicable law requires otherwise.